Postage & Shipping
Thank you for visiting and shopping at lucydid.co.uk. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
Non-commissioned or “ready to buy” prints are processed within 2-3 business days. This time includes applying any customisation to the order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, or customisation is more bespoke or complex, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery for commissioned items will be discussed during consultation.
Shipping rates & delivery estimates
Shipping charges for your “ready to buy prints” will be calculated and displayed at checkout. Where possible we endeavour to send multiple prints in a single package, however we reserve the right to contact you if multiple packages or a higher rate is required.
Delivery for commissioned items will be discussed during consultation.
| Shipment method* | Estimated delivery time | Shipment cost |
|---|---|---|
| Royal Mail First Class | 1 business day | £3.60 |
| Royal Mail Second Class | 3 business days | £3.00 |
| Royal Mail Signed For First Class | 1 business day | £4.50 |
| Royal Mail Tracked 24 | 1 business day | £5.50 |
* Taken from Royal Mail website 01/01/2020: https://www.royalmail.com/sending/uk
Delivery delays outside of our control can occasionally occur.
Packaging
Individual prints are sent with protective tissue paper and in a hard-backed envelope to protect in transit. Occasionally prints will be sent in tubes if the design will not be damaged.
Locations
lucydid.co.uk currently only ships to mainland UK.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
lucydid.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
lucydid.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.